Do Your Staff Feel Appreciated?

applause This article is contributed by Eden Jose.

One of the biggest problems facing businesses is keeping the right balance between keeping their staff happy, and being seen as a soft touch. While as a manager or business owner it is vital that your staff respect you and are productive every day, it is also important that they enjoy working for you and aren’t as likely to be lured away by your competitors. Whether you employ minimum wage workers or top level sales executives, it is still better to keep the staff you have invested in hiring and training than replace them, and attrition is a problem in just about every industry there is. Continue reading

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5 Ways To Make Your Customers’ Experience Much More Pleasurable

customer service with a smile

This article is contributed by David Alexander.

When was the last time you were impressed with any customer service you received? It doesn’t happen often, but once in a blue moon there will be one company who sweep you off your feet. They will stand out among the crowd because they take customer service to a different level altogether. If you were to compare your business with theirs do you think you would come anywhere close to how good they are with their customers?

I hope you said yes because it means you must be doing great, but if the answer is no you should ask yourself what you can do to change it. How can you deliver much better customer service from now on? Continue reading

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