5 Ways To Make Your Customers’ Experience Much More Pleasurable

customer service with a smile

This is a guest post by David Alexander.

When was the last time you were impressed with any customer service you received? It doesn’t happen often, but once in a blue moon there will be one company who sweep you off your feet. They will stand out among the crowd because they take customer service to a different level altogether. If you were to compare your business with theirs do you think you would come anywhere close to how good they are with their customers?

I hope you said yes because it means you must be doing great, but if the answer is no you should ask yourself what you can do to change it. How can you deliver much better customer service from now on? Continue reading

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Handling Hot Topics On The Internet

abraham lincoln
Seeing that Stephen Spielberg’s film Lincoln now has twelve Oscar nominations, it got me thinking about how I would handle such an online hot property if I were to be so lucky as to own one. Indeed what is a hot property and what do you need to do to handle it well and make it super-hot. Continue reading

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Exciting Social Media

twitter baby on the way

If you’ve not been aware of the viral growth of social media such as Facebook and Twitter, then this was the week to change all that.  It started with the news that the Pope now has a Twitter account @Pontifex and even though he has not tweeted he has more than half a million Twitter followers. Continue reading

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6 Ways To Improve Your Business By Becoming Great At Networking

handshake

This is a guest post by Fred Hunter.

One of the most important parts of business is the ability to network with people. Once you make a great number of connections it can open up a whole new world of opportunities for you. To be able to share ideas with other successful people can take your business from good to great. The amount of work you can get from referrals will improve. If you keep to yourself you still have a good chance of being successful, but not nearly as much as when you’re well connected. But how exactly do you become a great networker? Continue reading

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Social Media Recruitment

twitter

It you need any confirmation that social media are where it is happening then the headline that Obama tweet sets record should convince you.  Social media provide an opportunity for any business activity also.  What may have worked in the past may no longer be the most effective way of working in this social media world. Continue reading

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Keeping In Touch

It used to be easy to stay in touch with your friends when the telephone system was less automatic.  Calls were put through on a switchboard when a human being physically connected  two telephone lines.   If you lived in a small village, the telephone switchboard lady could probably tell you whether your friend was at home or not.  Continue reading

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How to Use Giveaways to Grow Your Blog

This is a guest post by Heather Green.

Giveaways are a great way to generate excitement around your blog and to drive more traffic to it. Everyone loves getting something for free, and giveaways are fun and exciting. You can leverage this enthusiasm to create awareness about your blog, pick up some additional traffic, and grow your subscribers. Continue reading

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Marketers can use a Facebook Timeline to Make Money

This is a guest post by Eliza Morgan.

Marketers know that while Google+ and Pinterest are slowly gaining popularity, the reigning social media network site is Facebook. Given that, Facebook is still where the money is at. Recently Facebook had a facelift and converted from the "Wall" to the "Timeline."  While changes can sometimes be frustrating, it’s a marketer’s responsibility to learn how to quickly adapt so he or she can continue to bring in the big bucks for his or her clients. To get you up to speed on how you can convert "likes" into real life purchases by using the new Timeline features effectively, continue reading below.

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Protect Your Personal Brand

ABC News tells us that Celebrity chef Gordon Ramsay is suing a Montreal Eatery for $2.72M.  He is concerned about alleged defamatory comments he says were made about him.  Perhaps you’re not as famous as Gordon Ramsay but you too should be concerned about online personal branding. Continue reading

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Free Marketing Tips For Internet Startups

This is a guest post by Sam Peters.

When you’re starting an online business, you probably have no shortage of ideas, motivation, and grand plans for the future of your enterprise. But there is one notable area where you likely have a short supply: finances. Unless you have personal reserves or an already-set collection of investors, there’s a good chance that your ideas will have to initially be implemented with a tight budget in mind.

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