Google Search Battles On

In the lucrative search market, Google may have the lion’s share but Yahoo and Microsoft, the other major players, are continually seeking ways to undercut that dominance. Now we hear that Microsoft Plans Major Ad Push Around New Search Engine; Is The Name Bing?

AdAge previously reported that Microsoft was planning a major ad campaign to promote a relaunch of Live Search this spring. It now says that Microsoft will spend between $80 and $100 million on advertising, almost double the amount typically spent on the launch of a consumer product. The campaign will span TV, print, and online. It is so large that ad firm JWT is actually hiring while most of its competitors are shedding employees. AdAge says the campaign will “focus on planting the idea that today’s search engines don’t work as well as consumers previously thought by asking them whether search (aka Google) really solves their problems.”

Google would strongly refute that message, perhaps by pointing out that it offers More Search Options.

We have spent a lot of time looking at how we can better understand the wide range of information that’s on the web and quickly connect people to just the nuggets they need at that moment. We want to help our users find more useful information, and do more useful things with it.

We are announcing a new set of features that we call Search Options, which are a collection of tools that let you slice and dice your results and generate different views to find what you need faster and easier. Search Options helps solve a problem that can be vexing: what query should I ask?

That approach may well counter the Microsoft challenge. After all powerful advertising campaigns do not necessarily mean that the new Microsoft Search – Bing, Kuomo or whatever it is called – will be any better than the previous Live Search that has been notoriously erratic.

What Google Search Options may not do is help in the more heated arena where Google battles Facebook.

Google increasingly sees social networks such as Facebook as challengers to its search engine. As people search out advice online for everyday, personal decisions, the standard list of links served up by Google is not seen as intimate or trustworthy. For decisions such as choosing a restaurant or a day care provider, social networking sites or known review sites have an advantage, said Google Group Product Manager Ken Tokusei. Such sites offer information from friends or acquaintances, and users tend to trust that information more.

Google does allow users to add opinions to search results but this approach really has not gained any traction. However I believe the key battle-ground is regular search where Microsoft will pitch its Bing. I believe Google is in a position to adopt an approach that the others will have a very hard time matching. This will be outlined in a follow-up article entitled, Google Can Continue To Dominate Search With A Customer-Centric Strategy.

Please make sure you have subscribed to the RSS News Feed so that you can see the follow-up when it is published.

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Google Profile – Yes Or No

Google wants you to profile yourself and it all sounds so inviting.  A Google profile is simply how you present yourself on Google products to other Google users. It allows you to control how you appear on Google and tell others a bit more about who you are.

As an extra inducement, they now give you greater control over what people find when they search for your name by showing Google profile results at the bottom of name-query search pages, at least in the U.S. and Canada.

Danny Sullivan has an excellent article on the mechanics of how Google profile results improve people searchBarry Schwartz has also provided details on the slightly clunky way you can verify your google profile.  Since this is all linked to social networking, you might have thought it would link in with Orkut, their ailing attempt to create a social space.  Not so, in fact it requires you to at least create a profile in their Knol space, even if you do not feel the urge to add to the fund of human knowledge.

I wondered how many people are going along with Google in creating profiles.  It seemed to me that a good test would be to check out some of the 38 leaders in the world of organic search engine optimization that had contributed to the SEOmoz Search Engine Ranking Factors Version 2 study.  This is how they seemed to be working with profiles, at the time this was written.  Clearly results may change over time.

Google Profiles for SEO leaders

Good Profile with Verified Name (7)
corrected April 27, 2008
Good Profile with Non-Verified Name (10)
Minimal profile (6)
No Profile (15)
  • Andy Hagans
  • Ani Kortikar
  • Scott Smith (Caveman)
  • Chris Boggs
  • Eric Enge
  • Guillaume Bouchard
  • Jeremy Schoemaker
  • Laura Lippay
  • Lucas Ng (aka shor)
  • Mike McDonald
  • Natasha Robinson
  • Neil Patel
  • Roger Montti aka martinibuster
  • Scottie Claiborne
  • Thomas Bindl

It will be interesting to see how this evolves over time.  As Marshall Kirkpatrick points out You Can Change What Google Says About You whenever you wish.

Google also offers a way of deleting your Google profile, if you feel that is to your advantage.  However it adds the somewhat ominous Note: Once you delete your profile, you won’t be able to get it back.  Given that it is unclear how Google profiles might be used in the future, that leaves you with a somewhat risky decision.

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Since Google Is In Mountain View, CA, Is It A Guru?

That may seem like a cheap shot and I have the greatest respect for much that Google offers.  However I am bemused by the current interactions of Google and Twitter.  .. and this morning, there is an excellent article on the Times Online entitled, Goodbye to glib gurus and their gobbledegook

It is well worth reading.  It points out that the credit crunch is showing management theory for the hollow, jargon-filled sham it always was. But at last the tide is turning. As the gurus simplistic theories are discredited because they don’t work in a reliable and ongoing way for a majority of the applications, people are turning back to the essential values.

People really have enormous talents and strengths.  Given the goals to be achieved, they will usually figure it out.  Don’t over-control from the top with compliance procedures.  The message that comes from that is that people are cogs and they should perform within stated tolerances.  If you treat people like cogs, then they behave like cogs.

The alternative is to respect what each and everyone has to offer and rely on grass roots leadership to get the job done.  In a funny way, it parallels the struggle now going on between Google and Twitter.  It is perhaps symbolic that Google sits up there in Mountain View, California.  Sounds like guru territory to me.

Annex

Not least of the attractions of the article is a final listing of all those guru techniques.  We add them here for your entertainment and for future reference.  If all else fails, ..

Management by numbers – The gurus know how to count…

  • Michael Porter’s Five Forces
  • Kenichi Ohmae’s 3 Cs – Commitment, Creativity, Competition
  • Peter Senge’s Five Disciplines
  • W. Edwards Deming’s Fourteen Points
  • David Kolb’s Four Factors
  • Rensis Likert’s System 4

Management by acronym – They also like to spell things out…

  • AVA = Activity Value Analysis
  • BPR = Business Process Re-engineering
  • CBA = Cost-Benefit Analysis
  • TQM = Total Quality Management

Management by cliché – But best of all they like a snappy phrase…

  • Management by Walking About  (Tom Peters)
  • Who Moved My Cheese?  (Spencer Johnson)
  • Theory X and Theory Y  (Douglas McGregor)
  • The Managerial Grid  (Robert Blake and Jane Mouton)
  • In Search of Excellence  (Peters again)
  • If it ain’t broke… break it!  (Robert J. Kriegel)
  • The Pursuit of Wow!  (Is there no end to Peters’s phrase-making?)
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Google Is Killing Its Golden Goose

Since this blog post is somewhat long and controversial, we offer the highlights of the arguments in this summary below.

Executive Summary

1.  The Internet is about two-way communication (Clue-Train Manifesto, etc.)
2.  Blogging is a perfect vehicle to support that communication.
3.  To support its PageRank-based algorithm given spamming, Google insists blog comments must only have ‘no-followed’ URLs.
4.  This removes incentive for people to add comments to blogs
5.  Twitter (micro-blogging) gives more immediate communication gratification.
6.  Blogging, a major profit-generator for Google, is thus throttled

Background

Internet Evolution has an interesting thread by Andrew Keen asking Did I Just See Eric Schmidt Blink?   Schmidt was asked a question about Twitter’s usefulness. Here’s how he answered:

Speaking as a computer scientist, I view all of these as sort of poor man’s email systems. In other words, they have aspects of an email system, but they don’t have a full offering. To me, the question about companies like Twitter is: Do they fundamentally evolve as sort of a note phenomenon, or do they fundamentally evolve to have storage, revocation, identity, and all the other aspects that traditional email systems have? Or do email systems themselves broaden what they do to take on some of that characteristic?

That may be the technocrat’s putdown of a competitor, but Twitter is more about sociology than about technology. Twitter has created a form of social interaction that clearly is extremely well received by a majority of Internet habitués.

Back in 1999, the Cluetrain Manifesto prophetically suggested this was the strength of the Internet.  Twitter is leveraging that strength.  Google is not on the same playing field.

The nearest Google has got to this is its support of the blogosphere.  Google’s Blogsearch attempts to help bloggers find others  they may be interested in, although of late it has operated somewhat weakly.  That may be because Google now integrates blog posts with all other web pages in its main Web search.  However bloggers usually wish to communicate with their readers as we will show in the next two sections.  Google is less helpful here.

Bloggers want comments

Effective blogs encourage dialogue. Here are some relevant posts that discuss that topic.

No Comment – Chris Brogan
If your blog gets no comments, or only a few from time to time, I know how that feels. It’s hard to keep writing when you feel like no one’s watching, or that they’re not engaged. There are lots of blogs that deserve much more attention. Comment elsewhere to build relationships. And don’t give up. Blogging is more fun when there are comments, but your ideas are still just as valuable just being out there.
Measuring Student Blog Success – Shelby Thayer
The goal for most blogs is interaction (on every single page, usually) – not so with traditional websites like your university website (again, usually). Most blogs (whether they’re student blogs or not) want engagement … interaction … discussions.
Enrich the web with comments – Ross Bruniges
To ensure that the good stuff gets the credit and exposure that it deserves and likewise so that the bad stuff gets highlighted as bad I believe that we must all comment on the bad that we see so that less experienced people don’t just blindly copy, paste and use it in their projects. This is even more of a necessity if the article is being promoted as a good one to read either through a good Google ranking or being linked to from a large magazine site or mailing list.
Rewarding Blog Commenters – Charles
Comments add a huge amount to articles and help to differentiate blogs from normal websites. The comments section is the place that you look to first for a second opinion or confirmation about whether what you’ve read also works for others.  This feedback is helpful, interesting and this interaction really helps to engage your audience. People don’t want to feel that they’re alone… comments help to build a buzzing community around your blog.

If you need any confirmation, just look at the statistics on that most successful blogger, Darren Rowse.   Here are the comment counts for the Best Problogger posts.

Best of Problogger
How to Write Your “About Me” Page
How Bloggers Make Money from Blogs
What is a Blog?
Blogging Tips for Beginners
Free Blogger Templates 
Introduction to Trackbacks 
How I Make Money Blogging 
Three simple actions that doubled my website traffic in 30 days
Choosing a Blog Platform 
Adsense Tips for Bloggers 1
How to Get Guest Blogging Jobs
120 comments
712 comments
322 comments
328 comments
150 comments
98 comments
250 comments
383 comments
 
205 comments
282 comments
30 comments

Newspapers want comments

The same theme is now being taken up by the professional journalists who are active on the blogosphere.  Here is how Mathew Ingram sees it in his piece on Fred Wilson and the power of comments.

Comments are an integral part of a fully-functioning blog.  I’ve been encouraging writers at the newspaper to not just read the comments but also respond to them. It helps to improve the tone of the comments, since it helps to make it obvious that a) someone is reading them and b) someone actually cares what is being said.

Comments can help to trigger not just an interesting conversation, but one that actually expands and advances the issue in question. Fred Wilson’s blog post on the future of newspapers is an excellent example.  It’s actually a follow-up to a previous post about his use of media, but it has sparked a fascinating debate about the efficacy of blogs as a reporting medium, the utility of editors, and many other topics. And Fred is right there, as he always is, responding and interjecting alongside them.

What finer explanation could you have for the power of comments on blogs.  Which raises the question, Should comments be the key blog post quality metric? Just check out the UK Guardian’s section, Comment Is Free, and look at the numbers of comments.  Here is what it shows at the time of writing.

Comments

  1. How we all lost when Thatcher won (463)
  2. The return of morality (321)
  3. Never mind the evidence – a drug-free world is nigh (256)
  4. We do things differently in Norfolk (460)
  5. Climate change creationists (232)
  6. Crank up the presses (170)
  7. Opening eyes in Israel (289)
  8. The greening of Mandelson (150)
  9. A vicious reflection of society (149)
  10. Let’s wipe out toilet paper (352)

Google wants comments ‘no-followed

Despite this natural dynamic of blogs and conversations with their readers, Google has taken a different stance.  It is partially forced on them by the nature of their search algorithms and the continuing insistence that PageRank (the number of inlinks to a web page) is an important factor in determining relevance.  Google suggests that the fail-safe approach is to apply the ‘nofollow’ tag to all comments.

A few bloggers disregard this

If you are willing to exercise human discretion in reviewing all blog comments and rooting out those that are clearly spam links, then Google would accept that comment links need not be ‘nofollowed’.  Some brave bloggers are taking Google at its word.  That is the way all SMM blogs are being managed.

Another high profile example is Daily SEO Tip with posts such as 7 Ways to Turn Your Site into a Link Magnet.  This allows links to commenters’ blogs and they do not carry the ‘nofollow’ tag.

Twitter beats out blogs

Twitter is currently adopting a ‘nofollow’ policy on all links added to Tweets.  This should be a policy that Google could hardly object to.  However if Google really is following the dictates of the tag it has recommended, then a large part of the Web activity is not being crawled by Google.  Since Google has set as its mission to catalogue all information accessible via the Web, they are now on the horns of a dilemma.

Will Google Blink?

Marketing Pilgrim has correctly posed the question that Google, or is it Twitter, should resolve.

Google and/or Twitter Need to Ditch “Nofollow” for All Our Sakes! 

Which will it be?

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Apple Safari v.4 Beta For Faster Gmail

On a morning when Google is now on Twitter, given some difficulties with Gmail downtime in Europe and China, the message is clear.  Use the tool that gets the job done.

So if you want the latest on the GmailBlog, then you should check out GmailBlog on Twitter.

While Google was having its Gmail problems, you perhaps missed that Apple released the latest version of its Safari browser, that’s v.4 Beta.  PC Magazine finds it is certainly one of the best around, so you may wish to consider checking it out.  There is lots that is new and the performance is particularly interesting.  It uses what it calls its Nitro Engine

Still the world’s fastest web browser, Safari outraces Firefox, Internet Explorer, and Chrome. On even the most demanding Web 2.0 applications, Safari delivers blazingly fast performance thanks to the industry’s most advanced rendering technologies.

Using the new Nitro Engine, for example, Safari executes JavaScript up to 30 times faster than Internet Explorer 7 and more than 3 times faster than Firefox 3 based on performance in leading industry benchmark tests: iBench and SunSpider.

You can get the download here.

Like many enthusiastic Firefox browser users, I have a difficulty thinking about any other browser.  However Gmail in Firefox gives a somewhat slower experience than one might like.  You might think that using the Google Chrome browser might be the way to handle your Gmail but unfortunately although it is fast, the user experience is not all it should be.

Enter Apple Safari v.4 Beta and it really handles Gmail well.  It is certainly as fast as Chrome in this application and it is a most pleasing user experience.  Try it, you’ll like it.

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The NOW Web From An Even Higher Place

It was a post from Jonathan Rosenberg, SVP, Product Management, Google entitled From the height of this place that triggered this particular post. It contained a great deal of almost mind-boggling wonder and information:

All the world’s information will be accessible from the palm of every person
Today, over 1.4 billion people, nearly a quarter of the world’s population, use the Internet, with more than 200 million new people coming online every year. This is the fastest growing communications medium in history.

In many parts of the world people access the Internet via their mobile phones, and the numbers there are even more impressive. More than three billion people have mobile phones, with 1.2 billion new phones expected to be sold this year. More Internet-enabled phones will be sold and activated in 2009 than personal computers. China is a prime example of where these trends are coming together. It has more Internet users than any other country, at nearly 300 million, and more than 600 million mobile users — 600 million!

This means that every fellow citizen of the world will have in his or her pocket the ability to access the world’s information. As this happens, search will remain the killer application. For most people, it is the reason they access the Internet: to find answers and solve real problems.

As it happens, within minutes I was reading another mind-boggling post by Mathew Ingram on Social Atoms and the Twitter Ecosystem.  It was almost like one of those zooming-in shots where you get to see the ultra-microscopic detail of the universe.

What Twitter did was strip away all the clutter found on so many social networks and pare things down to their essence. A tweet is like the smallest possible unit of online interaction — the atom of social media (an idea I wish I could claim, but one that appears to have occurred to others as well).

By using those atoms as building blocks, other services have built larger structures. While many Twitter users might be happy to just post random “tweets” (a term that users came up with themselves, according to Twitter co-founder Evan Williams), eventually some of them are probably going to want to track some of their followers in groups using a “dashboard” type of app such as Tweetdeck, or export their messages using Tweetake, or track the most popular tweets through something like Tweetmeme or Retweet. They might want to filter messages using “hashtags” or keywords, using something like Tweetgrid. And then there’s the universe of URL-shortening services like Bit.ly (which has some interesting tracking features) and TinyURL, which got a huge boost from Twitter.

Atoms is fine as a metaphor for something you can build bigger structures with and so you end up with the information web pages that Google can eventually do their searching on.  Except I don’t think that really explains how this cyberspace is functioning.

We all seem to be relating to the World Wide Web as developed by the World Wide Web Consortium.  Following the One Web Principle, every web page or file on the Web has its own URI (Uniform Resource Identifier).  Knowing that URI, you can find everything that is on the World Wide Web.

Where Twitter confuses this simple picture is that you can send an instant text message via your cell phone to update your status.  There is even more traffic moving around among all the cell phones that is not really on the Internet, yet looks very similar to those tweets that are flying around. It struck me that a better word is really needed for all these little packets of information that are moving around, like the tweet.  In places like Twitter and Facebook, it originally used to be called your Status.  Atom has too many other connotations, so I suggest that Instant may be a better word to capture what is involved.  Instant has some interesting meanings:

  • instantaneous: occurring with no delay
  • blink of an eye: a very short time
  • moment: a particular point in time
  • clamant: demanding attention

.. and of course we now have Instant Messaging (IM), which is a form of real-time communication between two or more people based on typed text.

Twitter could then be viewed as a place where you can see the Instants of the people you are following.  Time is a fast-flowing river that is constantly changing as the ancient Greek, Heraclitus, suggested.  Twitter like the photo-finish camera at a horse race allows you to see all the Instants that are passing the post that is labeled NOW. There may be all kinds of Instants that you are aware of.  Some might even come via a program like Google Chat. Others might be like those that appear in say Microsoft Messenger indicating which of your friends are online.

Taking an even bigger picture view than Jonathan Rosenberg was seeing from Mountain View, CA, how can you best describe this even bigger space of communications of which the traditional World Wide Web is only a part.  I am not sure what the best word might be to describe the totality but the most interesting part is the slice that is now currently available. Instants in the past that did not get into persistent web pages are not easily retrievable.  An obvious name for this is the NOW Web.

Interestingly this is a concept that Vaibhav Domkundwar wrote about recently.

The NOW web is not just on twitter. In fact there is a much much larger NOW web happening on millions of forums, email lists, blog comments and message boards around the web. They are as active as twitter and have a wealth of information being added every minute, similar to twitter.

I know that from a recent example where I found out about the US Air plane landing in the Hudson river on twitter, while my wife found out about it on a baby forum that she reads regularly and she may have found out only a few hours after me, or perhaps sooner. These are real time conversations happening NOW which are not on twitter. So I believe the NOW web is much larger than just twitter and in fact it may take a really long time for the rest of the NOW web to discover and adopt/switch to twitter, if at all they do.

I am proposing that the NOW Web descriptor should even notionally include Instants (packets of information) that are moving around on telephone circuits as well as on the Internet.  This does of course mean that many instants do not have URIs.  So they are not yet in a format where search engines can handle them.  However they are the stuff that people want to know about.  Twitter has been one small example of what can happen to meet people’s needs.

Needless to say this NOW Web definition is controversial.  Is it a concept that you find useful?  Is there a flaw in the reasoning?  Add your comments and let others know how you think.

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Take The Google Challenge

So many people are now Googling for answers to their questions, it is not surprising that Google brings a goodly number of visitors to most websites.  I was particularly struck by this after a simple analysis I did for an article on Search Engine Marketing in the Marketing Right Now series.


Free Online Polls

Before I show you the results, perhaps you would like to fill-in the small survey on the right, provided your own website has more than 5000 page views per month.  This restriction is intended to give slightly greater validity to the findings.  It is completely anonymous, so please provide truthful results. 

From whatever data you have available for a reasonable period of time, say at least a month, please signify which bracket covers the percentage of visitors coming via Google to your website.  That could for example be Google analytics data if you use that.  Other traffic monitoring usually give similar data.

 

I suggest the result may be indicative of how well your site is optimized for Google keyword queries.  It will be very instructive to see the range of responses.  I was extremely gratified for this SMM domain with the results that appear below.  That is based on 6 months of data. 

SMM Website Traffic - 6 months

Sources of website traffic
Direct 9.40%
Search Engines Google 71.24%;
Yahoo! 2.57%
Live 1.24%
Google Images 0.98%
MSN 0.69%
Total search engines 76.72%
Others StumbleUpon 3.05%
Wikipedia 0.64%
Google blogs 0.62%
Other 9.57%

71 percent of visitors coming via Google shows the SEO is very effective.  Can anyone top that? Please add your result in the comments if your website gets a greater percentage of Google visitors. Your views on what this all means would be much appreciated too.

Update: There’s a very interesting discussion on this at Cre8asite Forums. I encourage you to join in.

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SMM Offers Advertisers Display Ad Spots

The website for The Other Bloke’s Blog was recently modified to give a better experience for visitors to the blog.  Since the most common screen width for our visitors is 1064 pixels, the website was widened to reflect this.  The design is now a three column design with the two right-hand columns being available for advertising.  Nevertheless at the same time the left-hand column is wider than it was before so that is of benefit to those who come here to read..

In increasing the area of the screen devoted to advertising, we relied on Google’s policy of trying to ensure that the ads they displayed would improve the readers’ experience.  Here is what they say about their ‘Quality Score’ and how it is calculated.

Quality Score helps ensure that only the most relevant ads appear to users on Google and the Google Network. The AdWords system works best for everybodyadvertisers, users, publishers, and Google toowhen the ads we display match our users’ needs as closely as possible. Relevant ads tend to earn more clicks, appear in a higher position, and bring you the most success.

The other factor of course is to ensure that the ads do return sufficient revenues to achieve our objectives.  AdSense is only one of the potential advertiser networks and we have been trying others.  One of these is Adbrite, but so far the ads do not seem as attractive as those provided by Google.

Of course with the current economy, times are tough for advertisers and for advertising networks. Even Google in reporting excellent results noted that it was tightening its belt.

For Q3, Google’s profit rose 35% to 1.35 billion on revenue that was up 39% to $US5.54 billion.

Although the number of people who click on its search ads grew 18% quarter-on-quarter, Google trimmed costs 18% during Q3 in anticipation of turbulance ahead, and reduced its usual frantic pace of hiring, bringing on 519 staff during the quarter, compared to 2130 during Q2.

Times are even tougher for AdBrite apparently.

AdBrite, the “Internet’s Ad Marketplace,” has laid off 40 percent of its workforce in an effort to be profitable. Two executives, its vice president of marketing, Paul Levine, and its vice president of finance, Bob Feller, were among those laid off.

Given this turmoil in the advertising network sector, SMM decided that going directly to advertisers should be a win win situation.  Accordingly as you will note by the Info button at the top right advertisers can place their advertising directly in all three SMM blogs as a group.  The three blogs cater to the business and Internet marketing worlds with slightly different emphases.  In this way an advertiser will have a broader coverage than using a single blog.  Since the combined traffic for the three blogs is over 15,000 page views per month and growing strongly, this should represent an attractive opportunity.

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AdWords targeting

Google has worked hard to improve the quality of the AdWords adds that appear on blogs such as this.  The AdWords blog frequently has posts on how the quality scores are being improved.  In general that means that the banner ad and the ad at the top of the right sidebar should hopefully appeal to visitors to the blog.

It was therefore somewhat surprising to note from traffic data the following block of ads in the right sidebar which one Google searcher would have seen.  Can you guess what post that appeared with? 

chivas adsense ads

Surprisingly it was a post about a super-premium blended Scotch called Chivas 25 that retails in Canada for $400 dollars a bottle.  The AdWords advertisers are clearly targeting high rollers.  At least that is clear for all except the second advertiser.  No wonder they are looking for worship on a budget if they have such expensive tastes.

Related:

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Google, The Real Thing

Google’s Most Valuable Asset, Its People

Well it’s just over 10 years since Google started. It sometimes is criticized for some of its actions but in that time it has done some pretty amazing things .. and the future looks even more promising.

I say that after seeing a really good video where some of the key employees talk about the past and the future. I so enjoyed it I thought my readers might wish to as well so here it is.

There will be some pretty astonishing developments in a number of fields. However for me I am particularly anxious to see how their mobile web projects develop using speech technology. That of course will support more intensive cloud computing. We are in for exciting times. Watch the video to share the enthusiasm of those Googlers. It’s inspiring.

Why not add your comment on your reactions to this Google future.

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