By: Barry Welford

Barry Welford — Thu, 06 Mar 2008 02:50:08 +0000

I’ve run into similar situations myself, Bill. Often agents don’t know what is the right policy, then others deny that another agent may have offered and confirmed something that doesn’t exist. I’ve almost thought of blogging about some of the major problems, but these companies don’t seem to care. They warn you that this call may be monitored .. If only the managers did so and made sure that their representatives did deliver that high quality they talk about.

By: BIll Lee

BIll Lee — Thu, 06 Mar 2008 02:30:10 +0000

I’ve found many of times that customer service agents don’t have a clue what their rates are or how they work. For instance… I’m on a smartphone and when I signed up they told me that because my phone surfs the internet differently I cannot have unlimitted access like on my old cell phone. I said ok, and signed up for the 4 meg plan @ and additional 25 bucks per month. One month I ended up going over this and I called and said how can i fix this.. they then told me “Im surprised your not on the unlimitted plan”. I said well ok.. sign me up.. so they did and the next month I got a huge phone bill and I called them up and said whats the deal? They said that you have no internet plan and that I was surfing @ 15 bucks / meg!! I was shocked and explained that I was told I could be on an unlimitted plan and they told me sorry sir thats incorrect, but I see here that that’s what they signed you up for. She then asked me if I could go on hold and after about 5 mins she came back and reversed the charges. Had I not questioned my bill.. I would of been paying huge fees and do you think they notify you when you are spending lots of money on them. I say nope they don’t, not unless you call them for something.. then they might bring it up.

Comments on: How Good is Customer Service from the Canadian Cell Phone Companies?

By: Barry Welford

By: BIll Lee